The Nutrition TEMPL online store is happy to offer customers a refund or an exchange for items purchased online strictly within 14 days from the day you receive your products. Refunds or exchanges will require proof of purchase.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Damaged goods

If your item is damaged or faulty, please follow these easy steps:

  • Take a photo of the item/s
  • Send the photo to info@nutritiontempl.com.au along with your order reference number
  • Our customer care team will contact you to arrange the return of the product. Once the item/s have been received and reviewed, you will either receive your new items (for exchange), or a refund for the cost of the purchase. Refunds will be issued directly to the credit card used for the purchase. An email notification will be sent once the return has been processed. Please allow up to seven days for the refund to process.

Exchange or Change of Mind

If you wish to exchange your item/s please follow these easy steps:

 Nutrition TEMPL

Shop G2, Broadway Shopping Centre, Parramatta Rd, Broadway NSW 2007

If you are canceling your order because you’ve changed your mind, please note that you will have to pay the costs for returning the goods.

  • Once the item/s have been received and reviewed, you will either receive your new items (for exchange), or a refund for the cost of the purchase. Refunds will be issued directly to the credit card used for the purchase. The email notification will be sent once the return has been processed.  Please allow up to seven days for the refund to process.

Return in person at a Nutrition TEMPL store

Nutrition TEMPL is happy to return or exchange online purchases at any Nutrition TEMPL store or at GNC Broadway. The online purchase receipt is required when making a return or exchange.

Please note:

We do not refund or exchange on any product if the flavor is not to your taste.

General Enquiries

We’re happy to help you with any inquiries you may have regarding our stores and products or the online ordering process. Please contact us at info@nutritiontempl.com.au.